Header image  
Suite 3-300
1830 E. Monument St
410-614-4901(4-4901)

 
  

  Open 8:30am-5pm

     

 
 
 
 
BSNO Service and Rates

Currently ~2400 computers and printers, 30%mac, 65%pc, 32% laptops, 70 NAS devices :
   In general, all faculty, staff and “regularly used for lab work” student computers should be in the inventory.  Our pricing structure was designed to charge less per computer for larger inventories. The BS Network Consortium which is Drs. Hart, Devreotes, Desiderio, Reed and Woolf said several years ago that they put all of their computers in and so should the other labs.  That was said in a meeting but never pushed out as a top-down directive.  In general, most labs do include their student laptops into inventory to cover service but not parts.  We also make an exception with software intended for faculty and staff with the MEEC or School of Medicine prepaid agreements (Office and Acrobat Pro).  We install these packages for no charge on student computers which are in our inventory.
    Rotating students are in the inventory of their respective program offices but are not billable until assigned to a lab.  Exceptions to the “generally in inventory” concept include computers attached to lab equipment that may or may not be on the network and may or may not be under contract with the equipment provider.  Most labs that use file sharing on a computer collecting data from a critical lab device will include that machine in their list to keep their data online to the highest extent.  Most pure Linux OS computers are not required to be in inventory.
     Even though inventory is done mid fiscal year we do not charge a prorated amount for computers being removed that year from inventory, they usually balance out with new computers added during the year.  We discourage removing computers from inventory that have already had service that year and are trying to find a way to prevent graduating students from stocking up on software and generating service calls before they leave Hopkins.  Every year we have a few computers removed from inventory coming back to us for service.  We will not service them unless they are put back in the inventory.    With grant times continuing to be difficult, we have had a few labs trying to cut way back on their inventory to save money. In those cases we will not service computers removed from inventory for the rest of the fiscal year.  The lab is free to add them into inventory in the next year and get service again.  

# of Units
(computers &
network printers) 
Annual Fee
  1 – 5 $1,176.00
  6 – 10 $1,764.00
11 – 20 $2,940.00
21 – 30 $4,116.00
31 – 40 $5,292.00
41 - 50 $6,468.00
51 - 60 $7,644.00
61 - 70 $8,820.00
Servers $1,250.00 each
NAS $500.00 each

For the first time, we have added additonal fees for high tech time processes in attempt to bill somewhat more towards our time than across the board.
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$200 -- Rebuild Operating System with manual file backup and restore. A smooth Mac Data Migration from another computer or hard drive or a clean OS install will not incur this fee.
$500 -- NAS data migration Transfer and restore of file systems in the multi TB range with 10s of millions of files cannot be done without care.
$200 -- Hard drive data recovery with BSNO software tools. If beyond our tools we will recommend an outside service and not charge the $200.